Return Policy
Returns
In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at info@iigm.in within 48 hours of delivery with an image of the damaged product along with the packaging pictures. Ensure delivery challan has the relevant stamp and authorised delivery challan stamp.
Guidelines for Returns & Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item or quantity delivered.
- Missing parts and accessories as mentioned on the selected product variant.
Return Eligibility
In case of returning the product, customer needs to inform us within 2 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that case, customer needs to inform us through Register email ID and sent it to info@iigm.in or Call us at +91 9773946947 (Helpline Number) within 48 hours from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Invoice should be available.
Products marked as "non-returnable" on the product detail page cannot be returned such as Consumables, Spare Parts, Electronics, Cartridges, Safety Equipment and Electricals.
Returning a Product
There is only one way to return the product. Customer needs to send the product to us through their delivery partner only.
Steps to follow to Return a Product
The customer needs to inform us through call/email within 2 days of receiving the order.
Product should be unused.
Invoice should be available.
The customer needs to pack the product with Brand packing & paste the invoice on it.
The customer will hand over the product to the courier boy.
Once the pick up is done, product will be sent to us by the courier partner.
After receiving the product, quality check will be done over the product by our team which takes 5-7 working days.
If product is found damaged or defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
Customer will have to send the product on his own through their delivery partner only at the below mentioned address after the request is raised:
IIGM PRIVATE LIMITED, No.144/B, Hebbagodi, Hebbagodi, next to Sai Vishram Business Hotel, Bengaluru, Karnataka 560099.
Once sent, customer needs to share the Courier slip along with the following bank details at info@iigm.in
- Account number
- Account holder name (Same as registered with www.iigm.com)
- IFSC Code and GST Registration Number
Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
Products marked as "non-returnable" on the product detail page cannot be returned such as Consumables, Spare Parts, Electronics, Cartridges, Safety Equipment and Electricals.
Product Purchase under clearance sale will not be covered under Return policy.
Products sold as combo can’t be returned individually.
Refunds
Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
Credit/Debit Card/Net Banking/Wallets – 7-14 business days
If the transaction is done by through NEFT and Cheque then the customer needs to share below-mentioned details at our Email Id info@iigm.in from registered e-mail id.
- Account number
- Account Holder name
- IFSC Code and GST Registration Number
After receiving the required information for a refund, the refund will be processed in 7-14 business days and the same will reflect in your account in another 7-14 business days.
For EMI payment, refund will be credited in 7-14 business days after cancellation.